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Knowledge Management

"Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an organisation’s information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers." (Duhon, 1988)

Key stakeholders, namely the staff of development organizations are often not very convinced about the meaning, role, usefulness, impact and processes of Knowledge Management. There are widespread apprehensions and misunderstandings about the KM processes and possibilities in the development sector. Part of it is due to misplaced over expectations about the return on investment, replicability (without any adaptations) of corporate sector KM techniques in the development projects, and not being able to realistically appreciate potentials of KM as a change management technique.

The resources made available here are based on research experiences from the global practices being followed on managing knowledge in different organisations. These will help you identify the key knowledge elements, sort and start planing for 
knowledge management in your organisation.

Here are a few tips to use the Knowledge Management Template effectively:

  • You might feel like, you have done this multiple times already but this will help you to come up with a broader plan for knowledge management. It will be great if you can please be patient and complete the entire template to see the final output.

  • It will be better if everyone with most knowledge sit together and do this exercise

  • To start off, fill the basic details of columns A,B,E,F - for all the 6 domains.

  • Only after finishing the previous step, go on to put out the level 1, level 2 and level 3 for all the knowledge elements.

  • Level 1 denotes - what you already have; Level 2 denotes - what you want to achieve in net one year and; Level 3 denotes - what you want to achieve in next 2 years.

  • After completing the previous step, go on with deciding the medium of the documentation and prioritise the knowledge elements based on your organisation's requirement as of now.

  • They're no right or wrong. It is entirely contextual to your organisation. Just make sure that you have the rational captured in this sheet so that anyone from your organisation will be able to easily understand it

  • There are a few elements from this template that you might require support with knowing how to document and we will update this page with all of those elements.

  • Kindly note that, this can be done on any software using knowledge management system, but this will help you identify the key elements of knowledge and documentation of the same.

To know how the final output will look like, kindly check out the format of the CoLabVerse. You might not be able to use all of it as its for internal purpose.

Researched and Packaged by CoLab. For Edumentum, Mantra4Change.

For any updates, support or queries, feel free to email us at

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